Tuesday, July 31, 2012
Want Success with Root Cause Analysis? Prove Yourself Wrong
To combat this issue I recommend that if you feel the itch to make a "know it all" proclamation to the RCA team first, take a few minutes to at least try to prove your self wrong. Use the tools to look for evidence and data that does not support your theory. It is not about proving yourself right, it is about proving yourself wrong. If you can not prove yourself wrong then by all means proceed.
This advice applies specifically to RCA facilitators but is good advise for others as well. This is not about stifling brain storming it is more about preventing railroading by the more out spoken types.
What advice would you give to new RCA champions?